Frequently Asked Questions

Can I collect my order?

Yes, when placing your order, you can select whether to collect from our shop at 3 Old Red Lion Court, Stratford-upon-Avon, CV37 6AB. No delivery charge applies and your order can be collected the next working day (for orders placed by 12pm on the previous working day). Please note that the shop is closed on Sundays and Mondays. Uncollected orders will be charged a 10% restocking fee.

Can I cancel my order?

Your order can be cancelled within 2 hours of placing your order, after this time we will be working on completing your order for packing and delivery. If you no longer require your order then you would need to return using our returns procedure for a refund (credit for Easy Payment Plans) return postage is your responsibility we do not refund return costs. If you refuse your delivery any costs incurred will be deducted from your refund.

Can VAT be deducted from international orders?

Our children’s’ clothing products do not have VAT included in pricing (as per UK law). Toys and accessories do include VAT but due to their lower price and sales volume, we are unable to supply these VAT-free.

How do I contact you?

If you have any questions, including delivery times, status of order already placed or product information, please contact us by telephone on 01789 613735 or send us an email.

How do I return an item I don’t want?

Please see our Returns page for information on how you can return items.

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