Returns Information

Returns Policy

We hope that you’ll be delighted with everything you buy from us. However, if you want to return items for any reason, please contact us to inform us of your intention to do so. You can return your item to us in accordance with this returns policy.

Returns by post

Alternatively, you can return products by post to us within 14 days of receipt for a refund only. Purchases delivered to international addresses must be returned by post. From within and outside the UK, please address your parcel to Roobarb Kids, 3 Old Red Lion Court, Stratford-upon-Avon, Warwickshire, CV37 6AB. We’ll refund the full price you paid for the products, using the same method you used to pay for them, within 30 days of our receiving the products. If products are returned to us you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable Care

You have a legal obligation to take reasonable care of the products while they are in your possession. When we say ‘reasonable’, we mean: * You can open the packaging to look at and try on the products, as you would in our store. * Please don’t try on products wearing strong perfume, aftershave or a deodorant that may leave a scent or marks. * Shoes mustn’t be worn outside and no scuffing should appear on the sole. * Hygiene strips mustn’t be removed from items of swimwear. * Tags shouldn’t be removed from any item. * The original packaging should be retained. If you don’t take reasonable care of the products before returning them to us, you may have to compensate us.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy. This returns policy does not affect your statutory rights in respect of defective products.
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